FAQ

Online Ordering

Sign in and click Account Information. You can update your account information.

Go to login page and click Forgot Your Password? Then, follow the instructions.

We will send you an order confirmation at the email account that you register with us.

Contact us by sending an email to customerservice@mikihouse-usa.com

Payment

We accept Visa, Master, American Express and Discover card.

Your credit card will be charged 1-2 business days from the day your order is shipped.

You will see the estimate of sales tax when you proceed to checkout and enter the shipping destination.

Shipping

We will send you Order Shipping Confirmation by email. Please follow the instruction in this email and track your order.

With Standard Shipment, we ship to all 50 states, P.O. Boxes, U.S. Territories and Military APO/FPO/DPO.
With Express Shipment, we ship to all states except Alaska and Hawaii.

No, we are currently serving only U.S.A. With Standard Shipment, we also ship to US Territories and Military APO/FPO/DPO.

No, we are unable to ship your order to our store.

Unfortunately, your online order can be shipped to only one location. If you would like to ship to multiple addresses, please order separately for each address.

Returns & Exchanges

Merchandise purchased on mikihouse-usa.com may be returned if defective, or unwashed and unworn with original tags within 30 days from the date the item is shipped out from our fulfillment center. Return Request must be sent before you ship the item for return. Please read here for more information.

Technically, yes. But the refund will be made to the original purchaser (gift giver) by the original method of payment.
The returning item must be unwashed and unworn with original tags within 30 days from the date the date the item is shipped out from our fulfillment center.
Return Request must be sent before you ship the item for return. You will receive Return Merchandise Authorization number, then you may ship the items back at your expense.

Unfortunately, we are currently not accepting exchanges on mikihouse-usa.com.  Please contact customerservice@mikihouse-usa.com for assistance.

Customer Services

For online ordering, please send an email to customerservice@mikihouse-usa.com.

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Yes, we have our original gift box for $5.00 including wrapping service. Gift box measures L 7 1/4h x W 9h x D 4h. Click here to add this to your shopping bag.
Unfortunately, we are not offering any bigger size of gift box at this time.