premium fashion for children since 1971
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Winter Accessories 50% Off thru Dec 17 | Free Express Shipping thru Dec 20

FAQ

Online Ordering

  • How do I change my account details?
    Go to My Account, sign in and click Account Information.  You can update your account information.
  • What can I do if I forget my password?
    Go to My Account and click Forgot Your Password? Then, follow the instructions.
  • How can I know if my order has been received by MIKI HOUSE Americas?
    We will send you an order confirmation at the email account that you register with us.

Payment

  • Which credit cards does MIKI HOUSE Americas accept?
    We accept Visa, Master, American Express and Discover card.
  • When am I charged?
    Your credit card will be charged 1-2 business days from the day your order is shipped. 
  • How much sales tax do I pay?
    You will see the estimate of sales tax when you proceed to checkout and enter the shipping destination.

Shipping

  • Can I track my order?
    We will send you Order Shipping Confirmation by email. Please follow the instruction in this email and track your order.
  • Where does MIKI HOUSE Americas ship? 
    With Standard Shipment, we ship to all 50 states, P.O. Boxes, U.S. Territories and      Military APO/FPO/DPO.
    With Express Shipment, we ship to all states except Alaska and Hawaii.
  • Does MIKI HOUSE Americas ship outside of U.S.A.?
    No, we are currently serving only U.S.A.  With Standard Shipment, we also ship to US Territories and Military APO/FPO/DPO. 
  • Can I pick up my order in the store?
    No, we are unable to ship your order to our store.
  • Can I ship to more than one address?
    Unfortunately, your online order can be shipped to only one location.  If you would like to ship to multiple addresses, please order separately for each address.

Returns & Exchanges

  • How do I return an item I purchased online?
    Merchandise purchased on mikihouse-usa.com may be returned if defective, or unwashed and unworn with original tags within 30 days from the date the item is shipped out from our fulfillment center. Return Request must be sent before you ship the item for return.  Click here (Return Request) or send an email to customerservice@mikihouse-usa.com. You will receive Return Merchandise Authorization (RMA) number, then you may ship the items back at your expense.
  • Where can I find the Return Request?
    Please click Returns & Exchanges under CUSTOMER SERVICE.
  • Can I return an item I received as a gift?
    Yes, if the item is unwashed and unworn with original tags within 30 days from the date the item is shipped out from our fulfillment center. 
    Return Request (click here) must be sent before you ship the item for return.  You will receive a Return Merchandise Authorization number, then you may ship the items back at your expense.  

    Returns will be refunded to the original purchaser by the original method of payment.   
  • Can I exchange an item I purchased online? 
    No, we are not accepting exchanges.

Customer Services

  • How do I unsubscribe from your mailing list?
    Go to My Account and click Newsletter Subscription. Then uncheck Subscription and click Save.
  • Is gift wrapping service available?
    Yes, we have our original gift box for $5.00 including wrapping service. Gift box measures L 7 ¼” x W 9” x D 4”. Click here to add this to your shopping bag. 
    Unfortunately, we are not offering any bigger size of gift box at this time.