FREQUENTLY ASKED QUESTIONS
Last Updated on
Sign in
Sign up
A password reset email has been sent to the email address on file for your account, but may take several minutes to show up in your inbox. Please wait at least 10 minutes before attempting another reset.
Registering for this site allows you to access your order status and history. Just fill in the fields below, and we’ll get a new account set up for you in no time. We will only ask you for information necessary to make the purchase process faster and easier.
Create an Account LoginSign in and go to 'YOUR ADDRESSES'. You can edit your account information.
Go to login page and click Forgot Your Password? Then, follow the instructions.
We will send you an order confirmation at the email account that you register with us.
Contact us by sending an email to customerservice@mikihouse-usa.com
We accept Visa, Master, American Express and Discover card.
Your credit card will be charged 1-2 business days from the day your order is shipped.
You will see the estimate of sales tax when you proceed to checkout and enter the shipping destination.
We will send you Order Shipping Confirmation by email. Please follow the instruction in this email and track your order.
With Standard Shipment, we ship to all 50 states, P.O. Boxes, U.S. Territories and Military APO/FPO/DPO. With Express Shipment, we ship to all states except Alaska and Hawaii.
No, we are currently serving only U.S.A. With Standard Shipment, we also ship to US Territories and Military APO/FPO/DPO.
No, we are unable to ship your order to our store.
Unfortunately, your online order can be shipped to only one location. If you would like to ship to multiple addresses, please order separately for each address.
Merchandise purchased on mikihouse-usa.com may be returned if defective, or unwashed and unworn with original tags within 30 days from the date the item is purchased.Return Request must be sent before you ship the item for return. Please read here for more information.
Technically, yes. But the refund will be made to the original purchaser (gift giver) by the original method of payment.
The returning item must be unwashed and unworn with original tags within 30 days from the date the item is purchased.
Return Request must be sent before you ship the item for return. Please read here for more information.
We accept the size exchange. Merchandise purchased on mikihouse-usa.com must be unwashed and unworn with original tags within 30 days from purchase.
We do not offer the size exchange of different items or items with different price from the original purchase.
Depending on the inventory level, we may not accommodate your request. In this case, we will let you know by email, and your exchange request will be cancelled. You may want to proceed a return instead.
Shipping back the originally purchased product to our warehouse is at your expense. Shipping out the exchanged product from our warehouse to your designated location is at our expense. Return Request must be sent before you ship the item for exchange.
Click here for more information.
For online ordering, please send an email to customerservice@mikihouse-usa.com.
Just click 'unsubscribe from this list' on the bottom of your newsletter.
Yes, we offer the gift wrapping service. Please click here to add to your shopping bag, or or go to checkout and click the check box of 'Add Gift Wrapping'.
Purchase on mikihouse-usa.com. Points are not earned for purchases at MIKI HOUSE boutiques in the department stores, the corner stores at our partner retailers, and the international physical stores and online stores.
Shipping & Handling, sales tax, or purchase of the e-gift card. Although the e-gift card purchase is excluded from earning points, you can earn points when you use the e-gift card.
We will reduce your Points Account balance when you return the merchandise. If you do not have enough points in your account, we will reduce the amount you receive for your return by 2 cent for every 1 point earned on your returned merchandise.
Points will be added to your total points balance immediately after you make a qualifying purchase.
Sign in to your account and click Rewards icon to see your points balance and rewards.
Customers with a physical address in the United States and United States territories are eligible for the program.